Terms and Conditions
Service Terms and Conditions for Ealing Removals
These Terms and Conditions set out the basis on which Ealing Removals provides removal, packing, transportation, and related services to you. By booking or using our services, you agree to be bound by these Terms and Conditions. You should read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below.
1.1 Client means the person, firm, or company requesting or receiving services from Ealing Removals.
1.2 Services means any removal, packing, unpacking, loading, unloading, storage, transportation, waste handling, or related services provided by Ealing Removals.
1.3 Goods means any items, belongings, furniture, or property that are handled, transported, or stored by us in the course of providing the services.
1.4 Contract means the agreement between you and Ealing Removals for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation we issue.
1.5 Working day means any day other than a Saturday, Sunday, or public holiday in England.
2. Scope of Services
2.1 Ealing Removals provides residential and commercial moving services, including local and regional removals within the United Kingdom, together with related packing and unpacking services where requested.
2.2 The precise scope of the services, including the date, time, and any additional work such as dismantling or reassembly of furniture, will be set out in our quotation or booking confirmation.
2.3 We do not undertake specialist removal of items requiring particular licences or qualifications, such as hazardous materials, unless expressly agreed in writing.
3. Booking Process
3.1 You may request a quotation by providing accurate information about the property, access conditions, volume and nature of goods, and any special requirements. Quotations may be based on a site visit or details you supply.
3.2 All quotations are given in good faith but are not binding until confirmed in writing as a booking. Quotations are usually valid for a limited period, which will be specified in the quotation. If no period is specified, the quotation will be valid for 30 days from the date of issue.
3.3 A booking is not confirmed until you have accepted our quotation or confirmation in writing and paid any required deposit. Once confirmed, the agreed date and time will be reserved for you.
3.4 It is your responsibility to ensure that all information you provide is complete and accurate. If the actual work exceeds that described in the quotation or booking confirmation, we reserve the right to amend the price accordingly or to decline to perform additional work.
3.5 We reserve the right to refuse a booking or cancel a booking where we reasonably consider that the work would be unsafe, unlawful, or beyond our capability or capacity.
4. Access and Parking
4.1 You are responsible for ensuring that adequate access is available for our vehicles and staff at both collection and delivery addresses, including any secondary locations involved in the move.
4.2 You must arrange and, where necessary, pay for suitable parking, suspension of parking bays, or permits required at each relevant address. Any parking fines or charges incurred due to lack of proper arrangements may be added to your invoice.
4.3 If access is restricted, involves unusual difficulties, or differs from that described at the time of quotation, we may charge additional fees to cover extra time, additional staff, or alternative equipment required to complete the work safely.
5. Packing, Loading, and Excluded Items
5.1 Where you choose to pack your own goods, it is your responsibility to ensure that all items are packed safely and adequately for transport. We are not liable for damage arising from inadequate or improper packing where we have not provided the packing service.
5.2 If we agree to provide packing services, we will use reasonable care and skill and suitable materials. However, we may decline to pack or move items which, in our reasonable opinion, are insufficiently robust, inherently unstable, or dangerous.
5.3 The following items are excluded from our services and must not be packed or transported by us unless we have agreed otherwise in writing: hazardous or explosive materials, illegal goods, cash, securities, precious stones, perishable goods, and live animals or plants.
5.4 If we discover excluded items after the commencement of the services, we may stop work immediately, remove such items from our vehicles, and charge you for any resulting delay or additional work.
6. Price and Payment Terms
6.1 The price of the services will be as set out in our quotation or booking confirmation. Unless expressly stated otherwise, prices are exclusive of any additional charges such as congestion charges, tolls, parking costs, or fees imposed by third parties, which may be added to your final invoice.
6.2 A deposit may be required to confirm your booking. The amount and due date of the deposit will be specified in your quotation or confirmation. Deposits are usually non refundable except as provided in the cancellation section of these terms.
6.3 Unless we have agreed alternative terms in writing, the balance of the price is payable no later than on completion of the services on the removal day, and in any event before our staff leave the delivery address.
6.4 We may accept payment by commonly used methods such as bank transfer, card payment, or other agreed methods. You are responsible for any bank charges or fees associated with your chosen payment method.
6.5 If you fail to make payment when due, we reserve the right to charge interest on overdue amounts at the statutory rate applicable in England and Wales and to suspend or withhold services until full payment is received.
7. Cancellations and Postponements
7.1 If you need to cancel or postpone your booking, you must notify us as soon as possible in writing. The applicable charges will depend on how much notice you provide.
7.2 If you cancel or postpone more than seven working days before the scheduled removal date, any deposit paid may be refundable at our discretion, less any reasonable administrative costs already incurred.
7.3 If you cancel or postpone within seven working days but more than two working days before the scheduled date, we may retain your deposit and charge up to 50 percent of the agreed price.
7.4 If you cancel or postpone within two working days of the scheduled date, we may charge up to 100 percent of the agreed price to cover our costs and loss of business.
7.5 We may cancel or rearrange the services due to events beyond our reasonable control, including severe weather, accidents, illness, vehicle breakdown, road closures, or legal restrictions. In such cases, we will aim to offer an alternative date and time. Our liability in such circumstances is limited to any deposit or payment you have made for the affected booking.
8. Client Responsibilities
8.1 You must be present, or represented by an authorised person, at both collection and delivery addresses to provide instructions and sign relevant documents. If you appoint someone to act on your behalf, we may rely on their instructions as if they were your own.
8.2 It is your responsibility to ensure that all goods intended to be moved are made available and that no items are left behind in cupboards, lofts, or outbuildings, unless clearly agreed.
8.3 You are responsible for protecting any property, fixtures, or surfaces that may be particularly vulnerable, unless you have arranged with us in advance to supply protective coverings.
8.4 You must inform us in advance of any items requiring special handling, such as pianos, safes, large appliances, or equipment that may require disconnection and reconnection by qualified professionals.
9. Our Liability and Limitations
9.1 We will exercise reasonable care and skill in providing the services. Our liability for loss or damage to goods or property arising from our negligence will be subject to the limits set out in this section.
9.2 We are not liable for loss or damage that arises from your failure to comply with these Terms and Conditions, including your failure to pack items safely when packing yourself or your failure to disclose relevant information about the nature or value of goods.
9.3 Unless otherwise agreed in writing, our liability for loss or damage to goods is limited to a reasonable replacement or repair cost having regard to the age and condition of the items, subject to an overall financial limit per job. If you require higher protection, you should arrange your own insurance cover.
9.4 We are not liable for indirect or consequential loss, including loss of profits, loss of enjoyment, or loss of opportunity, even if such loss was foreseeable.
9.5 We are not liable for loss or damage caused by inherent defects or vulnerabilities in the goods, normal wear and tear, atmospheric conditions, or changes in temperature that are reasonably expected during transport.
9.6 We are not responsible for delays or failure to perform our obligations resulting from events beyond our reasonable control, such as traffic conditions, accidents, road closures, strikes, or extreme weather. In such circumstances, our obligation is limited to rescheduling the services within a reasonable time.
10. Claims and Complaints
10.1 You must inspect your goods and property as soon as reasonably possible after completion of the services.
10.2 Any visible damage or loss should be reported to our team on the day of the removal, and noted on any documentation they provide.
10.3 Formal claims or complaints relating to our services should be made in writing within seven days of the completion of the work, providing clear details of the issue, the goods affected, and supporting evidence where available.
10.4 Failure to notify us within this timeframe may affect our ability to investigate the matter and may limit or prevent any compensation being paid.
11. Waste and Environmental Regulations
11.1 Ealing Removals operates in accordance with applicable UK waste and environmental regulations, including the duty of care relating to waste transfer and disposal.
11.2 We do not provide a general waste removal service unless this has been expressly agreed as part of your booking. Where waste or unwanted items are to be removed, they must be clearly identified and separated from goods that are to be retained.
11.3 We will only transport and dispose of waste at authorised facilities and in compliance with relevant regulations. Additional charges may apply for waste handling, disposal fees, and any required documentation.
11.4 Hazardous waste or prohibited materials cannot be taken by us. This includes, but is not limited to, chemicals, asbestos, paint, oils, fuel, and certain electrical items subject to specific disposal rules. It is your responsibility to ensure that such items are not presented for collection unless we have agreed to handle them under appropriate arrangements.
11.5 If we discover prohibited or hazardous items among goods to be removed or disposed of, we may refuse to handle them and charge you for any reasonable costs incurred in dealing with them safely.
12. Insurance and Risk
12.1 We maintain insurance appropriate to our operations as a removal service provider. Details of our current cover, including any exclusions or limitations, are available on request.
12.2 You are strongly advised to maintain your own contents or business insurance and, where necessary, arrange additional cover for high value or fragile items, particularly where our standard liability limits do not meet your needs.
12.3 Risk in the goods remains with you, subject to our duty to exercise reasonable care while the goods are in our custody and control.
13. Data Protection and Privacy
13.1 We collect and process personal information necessary to provide our services, such as your name, address, and contact details, in accordance with applicable data protection laws in the United Kingdom.
13.2 Your personal data will be used to administer your booking, manage payments, and communicate with you about our services. We may also retain records for legal, accounting, and operational purposes.
13.3 We will not sell your personal data to third parties. We may share information with trusted partners or service providers where required to deliver the services, subject to appropriate safeguards.
14. Termination
14.1 We may terminate the contract with immediate effect by written notice if you materially breach these Terms and Conditions, including non payment of sums due, unsafe conduct, or provision of false information.
14.2 Upon termination, you will remain liable for all charges incurred up to the date of termination and for any reasonable costs arising as a result of the termination.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 You and Ealing Removals agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the services provided.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the remaining provisions shall remain in full force and effect.
16.2 No variation of these Terms and Conditions shall be effective unless agreed in writing and signed by an authorised representative of Ealing Removals.
16.3 Our failure or delay in exercising any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy.
16.4 These Terms and Conditions, together with any written quotation or confirmation, constitute the entire agreement between you and Ealing Removals in relation to the services and supersede any previous understandings or agreements, whether written or oral.
